General Questions

Are your products only for the use of individuals with Autism Spectrum Disorder?

No, our products that are used to implement the PECS protocol are used with individuals who have difficulty using speech as their primary mode of communication and those who need to augment their speech. Products that focus on visual supports, reinforcement, and activities/lessons are appropriate for both regular and special education learners.

What ages are your products for?

Our products have been used with learners of all ages.

Does Pyramid offer digitised versions of their products?

Yes. However, only a few selected products have the option to download a digital copy.

Where do I find the link to download the digital product?

A link will be provided for a digital product download after a purchase has been made and payment has been received. The link will be located in “My Account” under order history. Select the order that includes the downloadable product.

How do I use the Pics for PECS CD?

You can watch a detailed tutorial video here.

Are the Schedule Pictures different from PECS 151?

Yes, the Schedule Pictures contain icons of activities that are commonly used daily in school, home and community settings; they come in one size. PECS 151 is a vocabulary picture set made up of items and activities learners most commonly request, as well as attributes and Sentence Starters. They are available in 2 different sizes: small and large

What is the <em>Pyramid Approach to Education, 2nd Edition</em> book about?

The book contains material on the following topics:

  • The Way of Behaving
  • What to teach: Functional Objectives
  • Powerful Reinforcement Systems
  • Communication and Social Skills
  • Preventing and Reducing Contextually Inappropriate Behaviours
  • Generalisation
  • Designing Effective Lessons
  • Specific Teaching Strategies
  • Minimising and Correcting Errors
  • Collecting and Analysing Data: The Why and How of Data Collection
What if I have a question about a product?

Please contact our business office at +61 3 9362 0621 and a customer care representative will be happy to assist you. Questions about products may also be emailed to the Products Department at

Can I submit a product idea?

Yes, please submit an original product/picture suggestion to

Can I submit a picture idea for the Pics for PECS CD?

Yes, please submit your picture suggestions to

Ordering & Payment

How can I preview products before I order them?

Most of our products can be seen in action by visiting the designated product page on this website or our YouTube Channel. Other products are demonstrated at many of our workshops. If you have further questions about products, email us at or call +61 3 9362 0621.

When can I place an order?

An order can be placed via fax or web 24 hours, 7 days a week. Phone orders can be placed Monday-Friday 9:00 am -3:00 pm, AEST (excluding major holidays).

How may I pay for my order?

Visa, MasterCard, Discover, Cheque, or Purchase Order (PO) are accepted.  All monies should be in U.S. funds. Purchase Orders are accepted via fax, mail or email. To avoid order duplication on Purchase Orders, please choose only one method of submission.

How will I know if my order has been received?

Orders placed online will receive an email confirmation. Phoned, mailed, emailed or faxed orders will only receive confirmation if requested by the customer. Customers may also contact the business office to receive confirmation and/or check the status of their order by calling +61 3 9362 0621.

I am located outside of Australia. How do I place an international order?

International orders are accepted prepaid via online, phone, mail, email or fax. Sorry, no purchase orders (POs) are accepted for international shipments. Taxes & Duties: The recipient of an international shipment may be subject to import taxes and duties, which are levied once a shipment reaches the designated country. Additional charges for custom clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. As customs policies vary widely from country to country, please contact your local customs office for further information.

What if I am part of a tax exempt organisation?

If you are a tax exempt organisation and paying with a credit card, please complete an order form and submit to along with a copy of your tax exempt certificate, or contact the business office to place your order at +61 3 9362 0621. 

Does Pyramid share my personal information?

No. Please see our Privacy Policy for more information.

How do I get an invoice or quote for an NDIS participant product order?

Once you have added all items to your cart, fill all required fields with the NDIS Participants details for shipping. The email you provide will need to be the email address the invoice will need to be sent to, You can now ‘proceed to checkout’ and select the option “Please send me an invoice”.

Once our team receive your order, an invoice will be sent via email.

Can I order products via email?

Our preference is that you order via our online store. If you need an invoice to pay, you can choose the ‘Please send me an invoice’ option at checkout.

However, if you still prefer to place an order via email, send the following information to
Shipping Address:
Billing Address:
contact email:
Contact phone number:

Products you’d like to order, including size, colour and hook or loop fastener preferences.

Shipping Questions

How soon will I receive my order?

Typically, orders will ship within 1-3 business days from the date the order was received. Please allow an additional 5-7 business days for standard delivery within Australia. Shipping times may vary for international orders. Expedited shipping options are available to you by contacting the business office. (Please see the FAQ, “How much will it cost to ship my order?” for expedited shipping options and rates.)

How much will it cost to ship my order?

Within Australia, product orders totalling up to $49.99 will incur shipping charges of $12.95; orders totalling between $50 – $199.99 will incur shipping charges of $15.95; orders totalling $200 – 349.99 will incur shipping charges of $18.95; and orders totalling $350 – 499.99 will incur shipping charges of $22.95. Free shipping is available for orders over $500. Shipments to New Zealand are 20% of the total order or a $20.00 AUD minimum. Shipments to South East Asia are 25% of the total order or a $25 AUD minimum and may be subject to additional Taxes & Duties.

Expedited shipping options are available to you by contacting the business office at +61 3 9362 0621. Please note the expedited charges are in addition to your standard delivery charges. You will pay for actual shipping plus the expedited rate.

DISCLAIMER: All shipping costs incur 10% GST, which will be reflected in the shipping cost at checkout.

Returns & Warranty

What is your returns and refund policy?

A replacement product or refund may be issued up to 30 days from the product delivery date, excluding return and replacement freight. Exclusions will apply. Please see Returns for our full Product Return Policy.

What is the warranty on the products?

Products purchased directly from Pyramid are guaranteed against defects in material and workmanship for one full year from the date of shipment, unless specifically noted otherwise. Any such defect will be repaired or the product replaced, at our option, upon return to our warehouse located in Footscray, Victoria, Australia. Any product will wear with use and no guarantee is made against normal deterioration.